Warranty Policy
WeCreat provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of different products. This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
| Item | Warranty Period |
|
WeCreat Laser Engraving&Cutting Machine Main Part Fume Extractor Auto Passthrough Conveyor Laser Module |
1-year from the date of receipt |
| Accessories | 30 days |
|
Consumable Processing Materials Filters |
No warranty (unless damaged upon receipt) |
| Digital Content | No Warranty |
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30-Day Money-Back Guarantee for Any Reason
Please refer to our refund policy.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by WeCreat or WeCreat's authorized resellers are covered by an extensive warranty, starting from the receipt date of the product (see top of page for your product’s warranty timeline).
WeCreat's limited warranty only applies to orders from regions listed on our Shipping Policy page. For products shipped outside of these regions, the buyer will be responsible for all shipping costs associated with returns or exchanges.
For quality-related warranty claims, WeCreat may provide a replacement part which will fix the issue, or request the product to be returned for repairing, or replaced it with a factory refurbished model of equal value when available, or a new item will be sent. In situations where a replacement is not an available or preferred option, WeCreat will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
- Buyer must provide sufficient proof of purchase
- WeCreat must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that WeCreat needs to have returned, warranties on those replacements are voided if the wrong item is returned to WeCreat or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through WeCreat or WeCreat's authorized resellers
- Sales invoice
- Dated sales receipt from an authorized WeCreat reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by WeCreat quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly, fire damage caused by the processing materials ignition)
- Purchases from unauthorized resellers
WeCreat is not liable for:
- Loss of data incurred from use of WeCreat products
- Returning personal items sent to WeCreat
When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. WeCreat does not provide replacement/refunds for items damaged in transit for non-quality related warranty claims.